About ISO 20000-1:2018

ISO 20000-1:2018 is an international standard for IT service management (ITSM). It specifies the requirements for organizations to establish, implement, maintain, and improve an effective IT service management system (SMS). The certification helps companies ensure they deliver high-quality IT services that meet both customer and regulatory requirements.

The standard emphasizes a process-based approach to managing IT services, focusing on service delivery, risk management, and continual improvement. It includes guidelines for planning, designing, transitioning, and monitoring services to ensure they align with business objectives and customer expectations.

Achieving ISO 20000-1:2018 certification demonstrates an organization’s commitment to providing reliable, efficient, and customer-centric IT services. It enhances operational efficiency, boosts customer satisfaction, and strengthens a company’s reputation in the competitive IT industry. It also helps with compliance, cost reduction, and better risk management.